Returns & Refunds

Last updated: November 11, 2026

We want you and your pet to love your Pawliday Pouch Hoodie. If something isn't right, here's how returns, exchanges and refunds work.

14-day returns

You can request a return within 14 days of delivery. To be eligible, the hoodie must be unworn, unwashed, free of pet hair and odors, and returned with its original tags and packaging. Requests made after 14 days can't be accepted.

How to start a return

1. Email us at pawlidayhoodies@gmail.com with your order number, the item you want to return and the reason.
2. We'll reply within 2 business days with return instructions and the return address.
3. Please don't send items back before we confirm. Packages sent without a confirmed return can't be accepted.

Return shipping costs

For change-of-mind returns and size exchanges, you pay the return shipping cost. If your item arrived damaged, defective or wasn't what you ordered, we cover return shipping or send a replacement at no charge.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund.

Exchanges

Need a different size or design? Email us within 14 days of delivery and we'll help you exchange it. The fastest way is to return the original item and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges, if any, are not refundable unless the item was damaged, defective or incorrect.

Bundle orders

If you return part of a bundle (for example, one hoodie from a Matching Pair), your refund is the price you paid minus the bundle discount that no longer applies.

Late or missing refunds

If you haven't seen your refund after 10 business days, check with your bank first, then email us and we'll look into it.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.

Contact

PawlidayHoodies · Texas, United States
Email: pawlidayhoodies@gmail.com